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Any questions about your order or products we sell?
Send us a message! We're happy to help.
Most asked questions about Warranty
What is the warranty period on products?
In general, products come with a one (1) year warranty. Warranty terms may vary by brand. For more information, please refer to the warranty details on the manufacturer's website.
| Brand | Support Website |
|---|---|
| Honeycomb Aeronautical | Honeycomb Support |
| Next Level Racing | Next Level Racing Support |
| Pimax | Pimax Support Center |
| Thrustmaster | Thrustmaster Support |
| Tobii | Tobii Help Center |
| Turtle Beach | Turtle Beach Support |
Please contact us if the brand is not listed above. We're happy to help you find the brands contact information.
How do I claim a warranty if my product is defective?
You can claim your warranty directly via the manufacturer of the product.
| Brand | Contact Page |
|---|---|
| Honeycomb Aeronautical | Honeycomb Support |
| Next Level Racing | Next Level Racing Support |
| Pimax | Pimax Support Center |
| Thrustmaster | Thrustmaster Support |
| Tobii | Tobii Help Center |
| Turtle Beach | Turtle Beach Support |
Please contact us if the brand is not listed above. We're happy to help you find the brands contact information.
What is covered by warranty?
Warranty applies to all product defects not caused by normal wear and tear or improper use.
Terms and conditions may vary by brand.
Most asked questions about Returns
What is your policy on returns?
At FlightsimWebshop, we have a 30-day return policy.
This means that you have 30 days -after you've received your order- to request a return and refund.
Our return policy also covers 'opened box'-products. As we stand for the quality of the products we offer through our website, you are allowed to unpack and test your purchase. If you're not satisfied with your purchase, you can also request a return and refund (within the earlier mentioned 30-day period).
Please note: Software, OpenBox-DEALS, Next Level Racing-hardware, and sale items are not eligible for a 30-day return.
Please make sure to read our full Return Policy here.
How do I initiate a return or exchange?
If your product is eligible for return, you can follow the steps below.
- To start a return, please contact our customer service.
- After you've received your return authorization, securely pack your product. Use its original packaging to prevent any damage during shipping.
- Ship your product back to us.
Costs for returning your order are the sole responsibility of the customer, unless the product you've received is defective on arrival.
We will notify you once we've received your returned product and after it has been inspected at our warehouse. If your return is approved, we will refund your product within 3-7 business days (depending on the payment method used).
Shipping costs (and any applicable import duties or fees) incurred in connection with the sale or return of a product are non-refundable.
Please make sure to read our full Return Policy here.
Which items are not eligible for return?
Software, ReturnDEALS, Next Level Racing-hardware, and sale items are not eligible for a 30-day return.
Do you charge a restocking fee?
We charge a restocking fee (with a minimum of 20%) when the return conditions are not met.
Don't take our word for it
Over 2000 customers rate FlightsimWebshop.com a 9.5 on average.